Recommended course structure
There are 5 modules with 13 units – 6 core units and 7 elective units to be completed. A new unit will begin when the previous unit is completed. Unit delivery, training and assessment will differ for each person.
Module 1 Communication
- BSBXCM301 Engage in workplace communication
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTWK301 Use inclusive work practices
Module 2 Managing Resources
- BSBOPS301 Maintain business resources
- BSBPUR301 Purchase goods and services
- BSBOPS303 Organise schedules
- BSBPEF201 Support personal wellbeing in the workplace
Module 3 Self Development
- BSBPEF201 Organise personal work priorities
- BSBCRT311 Apply critical thinking skills in a team environment
- BCBINS202 Handle receipt and dispatch of information
Module 4 Developing Skills
- BSBTEC201 Use business software applications
Module 5 Sustainability and Workplace Health and Safety and Occupational Health and Safety
- BSBWHS311 Assist with maintaining workplace safety
- BSBSUS211 Participate in sustainable work practices
For students specialising in Customer Engagement (BSB30120 Certificate III in Business (Customer Engagement)), the course structure is as follows:
- BSBXCM301 Engage in workplace communication
- BSBTWK301 Use inclusive work practices
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
- BSBPEF201 Support personal wellbeing in the workplace
- BSBPEF301 Organise personal work priorities
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBTEC201 Use business software applications
- SIRXMKT001 Support marketing and promotional activities
- SIRXPDK001 Advise on products and services
- BSBWHS311 Assist with maintaining workplace safety
- BSBSUS211 Participate in sustainable work practices
